Returns & Refund Policy:

At DexCard Vault, customer satisfaction is important to us. We accept returns on eligible products subject to the conditions outlined below.

Return Eligibility

To be eligible for a return and refund, the product must be:

• Unopened and unused.
• In its original packaging and condition.
• Returned with all original packaging, accessories, and included materials.
• Returned within the applicable return period after delivery.

Products that have been opened, used, unsealed, or otherwise altered are not eligible for a refund.

This policy is particularly important for collectible and sealed products because opening or altering the original packaging can affect the product's resale condition and value.

Free Returns

Eligible returns are provided with free return shipping. Please contact our customer service team before sending an item back so that we can provide the appropriate return instructions.

Refunds

Once the returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other information to help us investigate the issue and arrange an appropriate resolution.

Non-Returnable Items

Opened, used, unsealed, or altered products are generally non-returnable and non-refundable, except where required by applicable law.

PrimeDex Store reserves the right to refuse a return that does not meet the conditions described in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@dexcardvault.com